To help your salon maintain clarity, professionalism, and smooth daily operations, I’ve provided this booking and payment policy template for you to use with your clients. Clear policies not only protect your time and revenue—they also set expectations, reduce misunderstandings, and create a more respectful experience for everyone. Please share this policy with clients before booking so they understand how appointments are managed and what is required to reserve their time. Please edit for your salon and copy and paste into a word document.
Effective as of: [date]
Thank you for choosing me for your beauty services! To ensure a smooth and respectful booking experience for all clients, please review the following policies before scheduling your appointment.
1. Booking & Payment
To secure your appointment, a [deposit amount or %] / full prepayment is required at the time of booking.
Your appointment is not confirmed until payment has been received.
- Deposits are applied toward your final balance.
- Remaining balances (if applicable) are due at the appointment.
- Payments are accepted via: [payment methods].
2. Cancellation Policy
I understand that plans change. If you need to cancel, please do so at least [X hours] before your appointment.
- Cancellations made before the notice window: Your deposit/payment can be transferred to a new date once.
- Cancellations made after the notice window: Your deposit/payment will be forfeited.
- Failure to show up without notice will result in 100% charge / full payment forfeiture.
3. Rescheduling
You may reschedule once with at least [X hours] notice.
Last-minute rescheduling (within the notice window) counts as a cancellation.
4. Late Arrivals
Please arrive on time.
Arrivals more than [X minutes] late may result in:
- A shortened service, or
- A cancellation and forfeiture of your deposit/payment
This ensures fairness to all clients booked after you.
5. Non-Refundable Payments
All deposits and prepayments are non-refundable under any circumstances, including:
- Personal schedule changes
- Transportation issues
- Illness
- Childcare conflicts
- Weather (unless the studio is officially closed)
If I need to cancel for any reason, your payment will be fully transferred or refunded.
6. Confirmations & Reminders
You will receive an appointment confirmation and reminder messages via [method].
It is your responsibility to ensure your contact information is correct.
7. Service Eligibility
For your safety, please inform me of any relevant health conditions or recent procedures (e.g., chemical peels, lash lifts, allergies).
I may decline service if it poses a risk, and the cancellation policy will apply.
8. Satisfaction & Adjustments
If you have concerns about your service, please contact me within [X hours/days].
Adjustments are at my discretion and do not include refunds.
By booking an appointment, you agree to all policies listed above.
This ensures a respectful, professional, and stress-free experience for all clients.
If you have questions, feel free to reach out:
📩 [your email]
📱 [your business phone]
📍 [your studio location]
Comments